Good afternoon, I’m writing to express my concerns about an unpleasant experience my mother and I had yesterday with your representative, Norma. My mother attempted to insure another vehicle, received a quote, and made the payment. However, we wanted to find out how much the policy would cost if it were under my name instead. When we asked, Norma sounded annoyed and reluctant to provide a new quote. I had to remind her that I have the right to request a quote. When she eventually returned with an estimate, it was extremely high and, frankly, felt like she wasn’t taking our request seriously. Her attitude and tone were very disrespectful — especially toward my 66-year-old mother, who has been a client for over 10 years. Because of the questionable quote, I decided to shop around and found a policy for $165 in New York State with our Huntington address . We decided to cancel the new policy and called back the next day, only to receive continued poor treatment. When we called again, Norma rudely informed us that the refund would be sent to the address on file. We asked if it could be sent to a different address, but received no real support. Additionally, the payment was taken from a bank account without our proper authorization. As I attempted to explain this, Norma began to argue with me instead of listening or helping. Norma's attitude and unwillingness to assist are completely unacceptable. Her poor customer service has caused my mother considerable stress and frustration. As a business owner myself with over 15 years of experience, I would never allow one of my employees to treat a customer this way. As a result of this experience, we have chosen to cancel all of our policies with your company and have already secured new coverage with a different provider. Please ensure that all payments are stopped immediately and that any refund is issued back to the original bank account or card on file. I regret having to communicate in this way, but it was absolutely impossible to get through to Norma in a productive manner. I am also considering reporting this incident to the Better Business Bureau. Thank you for your attention to this matter. Sincerely, Julia

Professional smart and wonderful, Thank you Jennifer 😊

Amazing service Great pricing Spectacular team